Studio Policies

To ensure a smooth, professional experience for every client, the following studio policies are in place. By booking an appointment, clients acknowledge and agree to the policies outlined below.

Professional Environment
Studio Solenne maintains a respectful, calm, and professional environment.
Respect and kindness are expected to be mutual between provider and client at all times. The right to refuse service is reserved if this standard is not upheld.

Age Requirement
All clients must be 18 years of age or older to book and receive services. Valid government-issued identification may be required at the time of your appointment.

Consultation Requirement
No permanent makeup service will be performed without a prior consultation.
Consultations allow for a thorough review of medical history, treatment suitability, expectations, and desired outcomes. This ensures safe, appropriate, and personalized results.

Deposits & Payments
A non-refundable deposit is required to secure all permanent makeup appointments.
Deposits are applied toward the total cost of your service. The remaining balance is due prior to the start of your appointment.
Appointments are not confirmed until a deposit has been received.

Cancellations & Rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
Appointments cancelled or rescheduled with less than 24 hours’ notice will result in forfeiture of the deposit.

Late Arrivals
Arriving late may result in a shortened appointment or the need to reschedule if adequate service time is no longer available.

No-Show Policy
Failure to arrive for your scheduled appointment without notice will result in a 50% charge of the scheduled service amount.

Refund Policy
Due to the time, preparation, and nature of cosmetic and medical services, all services are final sale. No refunds will be issued. Adjustments or touch-ups, when applicable, must be addressed within the designated timeframe discussed at your appointment.

Permanent makeup is a multi-step cosmetic tattoo procedure and results may vary based on skin type, lifestyle, and adherence to aftercare instructions.

Consultation & Approval
No permanent makeup service will be performed without completing the required consultation and consent forms.

Healing & Touch-Ups
A touch-up appointment may be recommended to refine results once the skin has healed. Touch-ups are not included in initial appointment cost, and are usually scheduled between 6-12 weeks of initial appointment.

Medical Considerations
Clients must disclose all medical conditions, medications, or skin sensitivities prior to treatment. Certain conditions may require physician approval before proceeding.

Lash Extension Policies

Appointment Preparation
Clients should arrive with clean lashes free of makeup, oils, and mascara. Arriving with makeup on may require additional cleansing time and could affect appointment duration.

Lash fills
Lash fill appointments are designed for clients with at least 40–50% of their extensions remaining. Appointments may be converted to a full set if insufficient extensions remain.

Foreign Fills
Studio Solenne may require removal and a full set for lash extensions applied by another artist.

Waxing Policies

Skin Preparation
Clients should avoid retinol, exfoliating acids, and strong active skincare products on the treatment area for several days prior to waxing. Waxing over compromised skin will not be performed.

Hair Length
For best results, hair must be at least ¼ inch long (about the length of a grain of rice) before your appointment. This typically means waiting 2–3 weeks after shaving. If the hair is too short, waxing may not be effective and the appointment may need to be rescheduled.

Sensitivity
Certain medications and skincare treatments may increase skin sensitivity. Clients should inform their provider of any relevant products or prescriptions..